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Mobile Postpaid
  • International Roaming
 

All around the world

With MTS World Roaming, you would be able to roam across 433 networks in 231 countries across the world.
Avail the advantage of low world roaming call rates while you roam on CDMA and GSM networks!

Features of International Roaming

You would : 

  • Stay connected with your loved ones on a single number the world over.
  • Make and receive calls, SMS and even access internet while you roam.
  • If you have post paid services*, you would receive a single consolidated bill for international and domestic usage in Indian Rupees.
  • Recharge while on International roaming

You can roam on our CDMA partner networks* with your MTS Mobile CDMA handset. For roaming on GSM networks, just insert the Globetrotter SIM card provided by us in to a suitable GSM handset and enjoy roaming.
So, whenever nostalgia sets in, remember, you are just a phone call away.

Facilities available while roaming:

  • Make and receive voice calls.
  • Send and receive SMS.
  • Access Internet

How can you subscribe:

To subscribe for World roaming please visit the nearest MTS Showroom and submit the subscription form duly filled in along with the security deposit. To download the subscription form click here.

Subscription Charges :

Postpaid Corporate Prepaid
Security Deposit** (Rs.) 4000/- 4000/- Recharge of Rs. 1000 (minimum suggested value of recharge)
Monthly Rental (Rs.) 149/- 149/- 149/-
Quarterly Rental 299/- 299/- 299/-
Yearly 900/- 900/- 900/-

** The deposit mentioned above is a standard deposit. However additional deposit may be applicable based on the discretion of MTS Credit Control Department.

Activation of World Roaming:

To use World Roaming facility you need to have ISD services activated on your phone.

Activation of World Roaming on GSM handset:

  • If you are a World Roaming subscriber, you will be provided with an activated MTS Globetrotter SIM card for roaming on GSM networks.
  • All you need to do is to insert the Globetrotter SIM provided with this kit in a suitable GSM handset and you will be ready to roam on GSM networks.

Please find the list of countries having CDMA and GSM networks in Annexure 2A* and 2B.

Using services in foreign networks:

In case the visited country has both CDMA* and GSM networks, you may use either your CDMA handset or a GSM handset with MTS Globetrotter SIM in it.
Please do not try to use both the phones simultaneously as at any given time, only one of them will work.


Using CDMA phones while roaming*:

Just switch off and switch on your CDMA handset and enjoy roaming on CDMA partner networks.

Dialing Plan while roaming on CDMA networks
Dialing within the Visited Country
To Landline <National access Code> <area code> < Telephone number>
To Mobile <National access Code> <mobile number>
Dialing outside the Visited country
To Landline International Access Code> <country code> <area code> <telephone number>
To Mobile <International Access Code> <country code> <Mobile number>

For example, if you are calling from USA -

  • To call any fixed line number in Mumbai please dial "011 91 22 (your home phone number)"
  • To call mobile in Mumbai dial: "011 91 91xxxxxxxx"

International Access Codes* may vary from country to country.
Please refer to Annexure 1. for International access codes.


Using GSM phones while roaming

Switch off and then switch on the GSM handset to roam on GSM networks. In case you are unable to make calls, follow the steps given below:

  • Power on the handset.
  • Handset will log onto the GSM network.
  • In case handset does not register: Go to the "International Roaming" Menu and choose "Roam1". The phone will prompt 'SIM Card update Starts'. Press "OK".
  • Handset will register on the available network. This process will take few minutes.
  • In case handset does not register: Go to the "International Roaming" Menu and choose "Roam2". The phone will prompt 'SIM Card update Starts'. Press "OK".
  • The handset will register on the available network. This process may take a few minutes.
Dialing Plan while roaming on GSM networks
Dialing within the Visited Country
To Landline <Area code> <Telephone number>
To Mobile <Mobile number>
Dialing outside the Visited country
To Landline <Area Code> <Telephone number>
To Mobile <Mobile number>

For example, while calling from any foreign country,

  • To call any fixed line number in Mumbai please dial "+ 91 22 "
  • To call mobile in Mumbai dial: "+91 91xxxxxxxx"

For example, while smsing from any foreign country,

  • To sms mobile in India, Mumbai sms at: "+ 91 9146xxxxxx "
  • To sms mobile in UK, sms at: "+44 77xxxxxxxx"

Handset suitability in CDMA and GSM networks

You can use your MTS Mobile for roaming on CDMA roaming partner networks. A few handsets may require a binary upgrade. In case your handset is one of them, customer would be requested to visit the nearest service center and get their handset upgraded with the latest binary version. It is important to note that PRL must be downloaded on your MTS India mobile only after your handset is upgraded with the latest binary version.

Please refer to Annexure 3 for the list of handsets that require binary upgrade.

For roaming on GSM networks, please insert the MTS Globetrotter SIM in a suitable GSM handset.

  • For accessing 900/1800 MHz networks, please use a dual band GSM handset.
  • For accessing 1900 MHz networks, please use a Tri-band handset.
  • For accessing 850 MHz networks, please use a Quad band handset.
  • For accessing satellite networks customer need to use Satellite mobile.

Please refer to Annexure 4 for list of countries requiring Triband and Quadband handsets.

Network Coverage

With MTS International Roaming you have acess to 433 networks in 231 countries.

For International Roaming network coverage click here.

To know the International Roaming network coverge available for MTS Prepaid subscribers click here.

World Roaming Tariff:

World Roaming with MTS Mobile gives most economical world roaming facility across the World.

 
 

To reach MTS while World Roaming

For any assistance please can call on our 24 hour customer care helpline, toll free when called from India. Click here for nos. for your respective circles.
International Long distance charges are applicable when dialed from abroad.
You can also e-mail us at IRcustomercare@mtsindia.in

In case your handset or Globetrotter SIM is lost while roaming, please inform us immediately.


Before leaving India

  • Ensure that World Roaming is activated on your phone.
  • Download the latest PRL in the handset every time before you leave.
  • Deactivate call forwards on your handset.
  • Ensure that your frequently-used numbers are stored in your phone book in the international dialing pattern.
  • Carry MTS Globetrotter SIM and a GSM handset for using roaming on GSM networks.
  • Ensure that your handset is suitable for roaming on the partner networks in visiting country.
  • Carry phone charger, travel adapter and your welcome kit with you.
  • Activation of World Roaming will enable you to access both voice and data while roaming abroad.  

Deactivation of World Roaming Service

If you wish to use World Roaming in the future, we recommend a temporary disconnection. You will not be charged any monthly rental from the date of disconnection. The service can be temporarily deactivated by calling Customer Care.  You can later reactivate the service by calling Customer Care again.

For permanent disconnection, please visit any of MTS Stores return the MTS Globetrotter SIM. The security deposit collected against World roaming service will be credited back to your account on permanent disconnection of the service.


Note:

1. While roaming, you will not be able to

Use Star code features like *XXX, *XXXX etc,

2. On returning to India, just switch off and switch on your CDMA handset and use it like before.
3. MTS Globetrotter SIM does not work in India on GSM network
4. The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider.

* To be launched soon.
 
Disclaimer:
Operations are governed as per the clarification order dated 24th April 2012 by Supreme Court, on its judgment dated 2nd February 2012 in Writ Petition No 423 of 2010 and further orders thereto.
 
 
 
 
     
 
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