All around the world

With MTS World Roaming, you would be able to roam across more than 242 countries and 535 networks across the world.
Avail the advantage of lowest world roaming call rates while you roam on CDMA and GSM networks!

Features of International Roaming You would : 

• Stay connected with your loved ones on a single number the world over.
• Make and receive calls, SMS and even access voice mail while you roam.
• If you have post paid services, you would receive a single consolidated bill for international and domestic usage in Indian Rupees.

You can roam on our CDMA partner networks with your MTS Mobile CDMA handset. For roaming on GSM networks, just insert the World roaming SIM card provided by us in to a suitable GSM handset and enjoy roaming.
So, whenever nostalgia sets in, remember, you're just a phone call away.

Facilities available while roaming:

• Make and receive voice calls.
• Send and receive SMS.
• Access your voice mail.

Refer Annexure 1 for facilities available while roaming.

How can you subscribe:

To subscribe for World roaming please visit the nearest MTS Showroom and submit the subscription form duly filled in along with the security deposit, or give a request for activation by filling up the form over the web and pay the security deposit through Credit card.

Subscription Charges :

* The deposit mentioned above is a standard deposit. However additional deposit may be applicable based on the discretion of MTS Credit Control Department. (CAN WE REMOVE 'CREDIT CONTROL DEPARTMENT'..?)
(SHOULD ALSO REMOVE WAIVER OPTION FROM THE TARIFF CHART ABOVE)

Activation of World Roaming:

To use World Roaming facility you need to have ISD service activated on your phone.

Activation of World Roaming on CDMA handset:

• Step 1: Register for the service at any MTS Showroom by filling a World Roaming subscription form. You will receive an SMS confirming your registration to the service.
• Step 2: Send a SMS with text 'PRL' to XXXXX from your MTS Mobile. You will then receive a message prompting you to dial *XXX.
• Step 3: Dial *XXX and follow the instructions of the voice prompt to download PRL on your phone. You will receive a second confirmation of successful activation of World Roaming on your phone. You will then be ready to roam on CDMA networks.

Activation of World Roaming on GSM handset:

• If you are a World Roaming subscriber, you will be provided with an activated MTS World Roaming SIM card for roaming on GSM networks.
• All you need to do is to insert the World Roaming SIM provided with this kit in a suitable GSM handset and you will be ready to roam on GSM networks.

Please find the list of countries having CDMA and GSM networks in Annexure 2A and 2B for.

Using services in foreign networks:

In case the visited country has both CDMA and GSM networks, you may use either your CDMA handset or a GSM handset with MTS World Roaming SIM in it.
Please do not try to use both the phones simultaneously as at any given time, only one of them will work.

Using CDMA phones while roaming:

Just switch off and switch on your CDMA handset and enjoy roaming on CDMA partner networks.

For example, if you are calling from USA -

• To call any fixed line number in Mumbai please dial "011 91 22 (your home phone number)"
• To call mobile in Mumbai dial: "011 91 93xxxxxxxx"

International Access Codes may vary from country to country.
Please refer to Annexure 1. for International access codes.

Using MTS Netconnect while Roaming on CDMA Partner Networks (For example if you are in USA)

User Name will be MTS Mobile Number@mts.com and the password will be your MTS Mobile Number.
This would also be put on OTA or SMS .

Using GSM phones while roaming

Switch off and then switch on the GSM handset to roam on GSM networks. In case you are unable to make calls, follow the steps given below:

• Power on the handset.
• Handset will log onto the GSM network.
• In case handset does not register: Go to the "International Roaming" Menu and choose "Roam1". The phone will prompt 'SIM Card update Starts'. Press "OK".
• Handset will register on the available network. This process will take few minutes.
• In case handset does not register: Go to the "International Roaming" Menu and choose "Roam2". The phone will prompt 'SIM Card update Starts'. Press "OK".
• The handset will register on the available network. This process may take a few minutes.

For example, while calling from any foreign country,

• To call any fixed line number in Mumbai please dial "+ 91 22 "
• To call mobile in Mumbai dial: "+91 93xxxxxxxx"

Handset suitability in CDMA and GSM networks

You can use your MTS Mobile for roaming on CDMA roaming partner networks. A few handsets may require a binary upgrade. In case your handset is one of them, customer would be requested to visit the nearest service center and get their handset upgraded with the latest binary version. It is important to note that PRL must be downloaded on your MTS India mobile only after your handset is upgraded with the latest binary version.

Please refer to Annexure 3 for the list of handsets that require binary upgrade.

For roaming on GSM networks, please insert the MTS World Roaming SIM in a suitable GSM handset.

• For accessing 900/1800 MHz networks, please use a dual band GSM handset.
• For accessing 1900 MHz networks, please use a Tri-band handset.
• For accessing 850 MHz networks, please use a Quad band handset.
• For accessing satellite networks customer need to use Satellite mobile.

Please refer to Annexure 4 for list of countries requiring Triband and Quadband handsets.

World Roaming Tariff:

World Roaming with MTS Mobile gives most economical world roaming facility across the World.

Country wise CDMA World roaming call charges:

(These rates are applicable for New Artwork Red Colored SIM cards having wide coverage and GPRS availability in more than 535 partner networks which covers 242 countries) (HOW WOULD THIS TEXT BE PLACED FOR THE CUSTOMER) 

To reach MTS while World Roaming

For any assistance please can call on our 24 hour customer care helpline, toll free when called from India.
International Long distance charges are applicable when dialed from abroad.
You can also e-mail us at IRcustomercare@mtsindia.in

In case your handset or World Roaming SIM is lost while roaming, please inform us immediately.

Before leaving India

• Ensure that World Roaming is activated on your phone.
• Download the latest PRL in the handset every time before you leave.
• Deactivate call forwards on your handset.
• Ensure that your frequently-used numbers are stored in your phone book in the international dialing pattern.
• Carry MTS World Roaming SIM and a GSM handset for using roaming on GSM networks.
• Ensure that your handset is suitable for roaming on the partner networks in visiting country.
• Carry phone charger, travel adapter and your welcome kit with you.
• Activation of World Roaming will enable you to access both voice and data while roaming abroad.  

Deactivation of World Roaming Service

If you wish to use World Roaming in the future, we recommend a temporary disconnection. You will not be charged any monthly rental from the date of disconnection. The service can be temporarily deactivated by calling Customer Care.  You can later reactivate the service by calling Customer Care again.

For permanent disconnection, please visit any of MTS Stores return the MTS World Roaming SIM. The security deposit collected against World roaming service will be credited back to your account on permanent disconnection of the service.

Note:

2. On returning to India, just switch off and switch on your CDMA handset and use it like before.
3. MTS World Roaming SIM does not work in India.
4. The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider.