Contact us in Rajasthan

We look forward to serving you the way brand MTS serves nearly a hundred million people across the world. Our dream is to help you achieve yours. A step ahead.

For any assistance or clarifications:

• For MBlaze and MBrowse please call MTS Customer Care at 9667-955-955
• Please call MTS Customer Care on 155 (Toll Free) from your MTS mobile phone
• Or dial 9875-155-155, if calling from a landline or non-MTS mobile
• You could also email us at customercare.rj@mtsindia.in
• You can also contact us through our online help section
• Or Fax us at  9875-166-166
• Or write to our Customer Service Manager at the Circle Head Office:

  Sistema Shyam TeleServices Limited
  “Ventura”, 3, MTS Tower,
  Amrapali Circle, Vaishali Nagar,
  Jaipur, Rajasthan - 302021
  

If you are calling us for a new service request or a complaint, please note the Service Request Number as given by our representative. This is your unique reference number for registering your enquiry with MTS Customer Care. You will need this number for all other future communication.

The MTS Team will address your concerns as soon as possible, however we require at least 3 days for disruption/disconnection of service complaints and 7 days for any other complaint, since they might be of different nature and level of complexity. But rest assured, whatever your problem, MTS will resolve it to your satisfaction.

In case you are not satisfied with our response within these timelines, we encourage you to contact our Nodal Officer with your Service Request / Complaint Number (the unique number you get when you register with MTS Customer Care) anytime from Monday to Friday, between 9:30 am and 6:00 pm.*

Nodal Officer (Rajasthan)

The Nodal Officer will acknowledge your complaint in 24 hours and put his/her full efforts towards its earliest resolution.

In the instance that, the resolution provided to you by our Nodal Officer is not to your satisfaction, and you still want to appeal further, you can do so by contacting our Appellate Authority with your Service Request Number (unique number you get post registering your complaint with the Nodal Officer) anytime from Monday to Friday, between 9.30 am and 6.00 pm*.

Appellate (Rajasthan)

While appealing to the Appellate Authority, please remember: 

1. You have to file the appeal within 3 months, after the expiry of the complaint resolution time limit specified by the Nodal Officer.Your appeal must be submitted through the duly completed Appeal Form (in duplicate).
2. You need to provide your Complaint Service Request Number while contacting the Appellate Authority. This will help the Appellate Authority access your entire case history.
3. The appeal will be decided within 3 months from the date of filing your complaint.
4. To download the Appeal Form, click here.

Dear Customer,
In case you feel that resolution provided to you by MTS Customer Care or Nodal and Appellate Officers is unsatisfactory, please write to our Chief Customer Service Delivery Officer, Mr. Vlad Pozdyshev at ChiefCSD@mtsindia.in anytime from Monday to Friday.

Each and every message is being personally tracked for resolution and used as a reason to tune MTS service practice for better. We expect you would provide us with details of your preceding communications and the resolution offered. Special appreciation would be paid to the most constructive and helpful recommendations. Thank you for your understanding and cooperation.

Click here to download the MTS Manual of Practice for Handling Customer Complaints.