Ques: What is this new MTS TV Service?
Ans: MTS TV service allows you to watch LIVE and on demand content on your laptop or computer via MTS MBlaze USB modem. Simply connect through MBlaze and watch 60+ channels from various categories such as News, Entertainment, Sports, Kids, Movies, Regional Languages, etc.

Ques: How do I get MTS TV application?
Ans:  The moment user connects MTS through MBlaze modem, MTS Landing page pops up. Please download MTS TV application from the link available on http://www.mtsindia.in/Mblaze /
Or
User can visit the page http://www.mtsindia.in/internet.html and select MTS TV link from left side, and download MTS TV application from the link available.

Ques: How to install the application after downloading?
Ans: User needs to simply click on downloaded installation file and MTS TV application will install automatically. Detailed steps are mention below:

1. On Clicking MTS TV Installer file clicks on Run button
2. Win zip Self Extractor will ask for Set up of application, Click Setup Button
3. Install the MTS TV Application: Click on Install Button, Specify the destination for installation: Click on Continue Button. Installation will complete

Ques: I am not having MTS MBlaze, how can I access MTS TV?
Ans: MTS TV is only available on MBlaze USB modem, so user needs to purchase it from the nearest MTS Store/ dealer. Please visit http://www.mtsindia.in/mblaze/mts-store-locations.html to find MTS Store list for your circle.

Ques: How to start the MTS TV?
Ans: Once application is installed on user Laptop/Computer, MTS TV icon will display on user desktop or in Start Menu/Programs. Click on MTS TV icon, MTS TV application will open. Select the category/ channel as per your choice and enjoy your favorite channel.

Ques: How much do I need to pay for MTS TV?
Ans: Customer may choose any of the following subscription

Ques: How much Data I will consume while viewing MTS TV?
Ans: While viewing any channel (LIVE/others) approx 1.5 MB per minute data will be consumed. So if the user watches MTS TV for 10 minute the approx 15 MB data will be consumed.

Ques: What is the size of MTS TV Application, do I need to pay for the application data download also?
Ans:  MTS TV Application is approx 18 MB and user don’t need to pay for the application data download. Application download is free.

Ques: I am an MBrowse user; can I access MTS TV application?
Ans: Yes MBrowse user can access MTS TV application but this application needs high speed data, so there will be too much buffering. So please purchase MTS MBlaze from nearest MTS store and then you can enjoy MTS TV.

Ques: What is Category view in Application Player?
Ans: In Category View user can see all available various Channels Categories and can select his desired channel.

Ques: Is it available in all MTS Circles?
Ans: Yes this service is available in all MTS Live Circles.

Ques: While starting the MTS TV I got the update option, what should I do?
Ans: For better service, features and user experience we continuously make changes, so for accessing more refine service the user is recommended to download the latest version of the application. So whenever user gets an update reminder, please click on YES button and continue the new build installation.

Ques: Where to call or discuss my queries or issues related with MTS TV?
Ans: You can call the below call centre numbers circle wise for queries

Ques: I see all the channels on small screen of Application; can I see it on full screen of my laptop/computer?
Ans:  Yes in MTS TV application player window there is the Full screen button of on the bottom of player right side, click on it; you will get full screen mode. From full screen mode you can came back to small screen by pressing the same button.

Ques: Can I demand for any new channel or program?
Ans: All the channels & programs are pre-defined; user cannot add any new channel. We will update you if such feature comes in future.

Ques: Sometimes I did not get the channels after clicking on Play button?
Ans: This MTS TV runs on internet data and dependant on network availability. Sometimes due to low signals user can’t receive the TV content properly. In this situation please try after some time or try to change your location for to get better signal.

Ques: Is MTS TV available in Roaming as well?
Ans: Yes MTS TV can be accessed in all MTS MBlaze enabled cities. Please refer http://www.mtsindia.in/MBlaze/mts-coverge.html for more details.

Ques: What will be my MTS TV access charges in Roaming?
Ans: Standard data roaming charges will be applicable. There is no application download or subscription charge so user needs to pay only data usage charges.

Ques: Once switched on (or logged on), can I somehow stop the usage (consumption of MTS TV) in between in case I wish to & then resume after sometime or the only way to stop is to completely log out?
Ans: You can stop the TV streaming by returning the Home screen.

Ques: Can we download or record content from MTS TV?
Ans: No, user cannot Copy/record/repurpose any content being streamed on MTS TV. This is prohibited.

Ques: When I open the MTS TV & click on channel for viewing, does it takes long time to load the video?
Ans: The usual time for a video to start would be anywhere between 10 sec to 30 sec, this might vary depending on the network conditions.

Ques: Is MTS TV suitable for any specific laptop or software configuration e.g. media player or a real player??
Ans: It works with Windows Operating System and Macintosh operating System. It does not require any additional software such as real player, flash player. Adobe Air player is in built itself and install automatically when user install MTS TV application.

Ques: Which operating systems are supported by MTS TV?
Ans: MTS TV supports below operating systems:

• Windows XP
• Windows Vista
• Windows 7
• Mac OS 10.5, 10.6

Ques: What is the difference between LIVE and On Demand channels?
Ans:  In Live Channel user received the LIVE Channel content with no delay but in On Demand Channel user received the pre recorded content updated on daily/weekly basis as per the refreshment activity of channel.

Ques: Is there any charging difference in LIVE & On Demand content?
Ans: No there is no difference in charging of content; user pays only data usage charges.

Ques: What is the total number of channels available on MTS TV?
Ans: There are 60 channels available on MTS TV.